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Website support that helps you grow your online presence.

Effective websites require regular security, backups, updates, and maintenance.

Does this sound familiar:

Website Care Plans:

Essential

$ 149 Monthly
  • Optimized WordPress Hosting
  • Weekly Software Updates
  • Daily Cloud Backups
  • Security Scanning
  • Uptime Monitoring
  • Premium Plugins ($500/ mo value)
  • 60 Minutes Support Time
  • Email Support
  • Detailed Monthly Reports
  • Website Warranty

Elite

$ 499 Monthly
  • Optimized WordPress Hosting
  • Daily Software Updates
  • Daily Cloud Backups
  • Security Scanning
  • Uptime Monitoring
  • Premium Plugins ($500/ mo value)
  • 240 Minutes Support Time
  • Priority Email and Phone Support
  • Regular Submission to Search Engines
  • Detailed Monthly Reports
  • Use of Staging Server
  • Supports eCommerce Websites
  • Monthly Strategy Call
Best Value

Premier

$ 297 Monthly
  • Optimized WordPress Hosting
  • Weekly Software Updates
  • Daily Cloud Backups
  • Security Scanning
  • Uptime Monitoring
  • Premium Plugins ($500/ mo value)
  • 120 Minutes Support Time
  • Priority Email Support
  • Detailed Monthly Reports
  • Supports eCommerce Websites
  • Quarterly Strategy Call Available

Add-on Packages:

Content Marketing

+$597

per month

For those that need assistance populating their blog and social media, we offer a monthly add-on package for our monthly clients. From the idea you send us, we will curate 1 blog post and 2 weekly posts for up to 3 social media accounts. You will also receive a comprehensive report emailed monthly to assist in monitoring engagement.

SEO

+$797

per month

For those that want to rank at the top of Google, we offer a monthly add-on package exclusively for our website care plan clients. Initially we will make recommendations to optimize your website for SEO. After detailed analysis of your website, competitors, and potential keywords, we will start working to get you ranked for 10 keywords.

Unlimited Graphics

+$597

per month

Help your customers know your brand by just seeing a graphic. We offer a monthly add-on package exclusively for our website care plan clients who want to create brand consistency and grow your brand awareness. Let us handle your website and graphics.

Email Marketing

+$297

per month

Email marketing is low hanging fruit and a great way to increase engagement with your audience. It is a cost-effective way for businesses to promote their products, services, or brand. Sending regular consistent communication to your email list will ensure you stay top of mind and keep your subscribers coming back.

Website Care Plans FAQs:

How long will it take to setup my care plan?

Once you sign up and provide login credentials, we’ll have your plan set up within 1-2 business days. Everything from speed improvements to security will be addressed by our team during on-boarding.

Do you manage WooCommerce websites?

Websites with advanced functionality like WooCommerce require our Premier Care Plan or above. They take more resources for us to manage, test, and keep running smoothly. We want to have you on the right plan so we are able to dedicate what’s needed to keep your website secure, fast, and open for business.

How does the SEO package work?

With our SEO package we work every month on getting your website ranked higher in Google. Initially we help identify the keywords to target and make recommendations on how to optimize your website for SEO. You’ll probably need to build a few additional pages at the onset that target some of the keywords. Then we do white-hat link building campaigns, directory submissions, and other SEO work to help get your site ranked. Each month we’ll ask you to create an additional blog entry or page targeting certain keywords. Every month we work on getting your website ranked higher in Google and monthly we provide:

  • Website traffic report
  • Keyword rankings report
  • Monthly accomplishment report

The cost for ranking 10 keywords is $797/month and there are no contracts. We think you’ll be so satisfied with our SEO work that the results will speak for themselves.

Do I have to create the content for the Social Media Management Package every month?

You know your business and customers best. Therefore we rely on you to send us a variety of content for us to extract from. The content that you send us can be a link, photos, latest news for your company, an article you found interesting, a YouTube video, or another blog post from other sites you want us to monitor. Once we create the posts, we will request your approval and schedule them out for the next 30 days. We will take care of providing stock images, hashtags, and SEO meta information.

Can I really cancel anytime?

Absolutely. We are laser focused on you and your website, so we would be sad to see you go but we know that financial needs weigh on many decisions and don’t want lock anyone in. Request a cancellation via email and we will let you know what licenses you will need to purchase and will immediately stop the next payment.

I don’t need any support time, do you have any other options?

If you want the assurance that your website stays updated, secure, backed up, loading quickly, and with the proper software licenses, but don’t need any support time, we have a Maintenance Only plan available that is $125/month.

I have more than one website, do you offer a discount for multiple sites?

If you have more than one website and you are on the Premier Care Plan or higher, you can add an additional website to your Website Care Plan for $125/month and share your plan’s support time between your sites. This option is not available on the Essential care plan.

Does monthly time rollover?

Our care plans are designed to be monthly plans. We reserve time in our queue and resources each month to give your website the attention it requires, therefore unused support time does not rollover. Rest assured that your that your support request will be addressed by our team with immediate attention.

What happens if my website goes down, is hacked, breaks, etc?

Our website care plans are preventative care, so we do our best to prevent anything from happening. However in the event that your website has a major issue, we will be there by it’s side communicating with the web hosting company on your behalf. We do not make guarantees that your website will not be hacked, but we will do everything within our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

What is included in my support time each month?

In your included monthly support time, you can do things like have us add an already written blog post, update images, change titles, add content to a page, etc. We typically cannot do any sort of new development during this time. Support time is primarily for us to make updates to existing content.

What is your turn-around time for updates?

Typically 1-2 business days for most requests. Keep in mind, if you ask us at 9pm on Friday – it might be mid-day Tuesday before we can get them in, it all just depends on when the request comes and what it’s for.

What if I need more support time/hours?

If you have an enhancement or task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. We will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time, and bill for time exceeded at our current support rate of $150/hour.

Does it matter what hosting provider I'm using

No you do not have to host with us. We HIGHLY recommend that you do because our servers are primed for WordPress and we are able to monitor them very closely. It also makes support easier and faster.

If you choose to not host with us, we are still able to act as your liaison with your hosting company, we just have our standard $150/hr charge to do so.

My website was not built by Rooted Design, can I still be on a website care plan?

Although these plans are designed for sites that were built by us, we welcome clients who are looking for a long term partner with a professional and dedicated webmaster. We first like to do a Website Evaluation & Tune-up to become familiar with the website, how it was built and to fix issues that we find. With the evaluation we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly care plan. Based on your type of website, this Website Evaluation is a fixed 4-hour fee.